Frequently Asked Questions
Welcome to our FAQ section! We've gathered answers to some of the most common questions you might have about shopping with us. If you can't find what you're looking for, please don't hesitate to contact our customer service team at
How do I place an order?
You can place an order by browsing our website, selecting the items you wish to purchase, and adding them to your cart. Once you're ready, proceed to the checkout where you can enter your shipping and payment details.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Can I change or cancel my order after it's been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at support@brindleandbo.com. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
How long does shipping take?
Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Please note that these are estimated delivery times and may vary during peak seasons.
Do you ship internationally?
No. Unfortunately at this time, we do not yet offer intentionally shipping.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
What is your return policy?
We offer a 30-day return policy for unworn, unwashed, and undamaged items with original tags still attached. To initiate a return, please visit our Returns Portal or contact customer service.
How do I return an item?
To return an item, please follow the instructions on our Returns Policy. You will need your order number and email address to start the process.
When will I receive my refund?
Refunds are typically processed within 5-10 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders, view your order history, and save your shipping information for faster checkout next time.
I forgot my password, what should I do?
On the login page, click "Forgot Password" and follow the instructions to reset your password.
